Privacy

The Spokane Community Assistant is a free community service. There are no accounts, no sign-ins, no ads, and nothing here is ever sold or shared for marketing. This page explains exactly what the service records and why.

What we never collect

• Your name, email, phone number, or any account information.
• Your precise location — only a ZIP code, and only if you choose to enter one.
• Anything you say in a moment of crisis. When the assistant detects a safety situation (for example, thoughts of self-harm), it shows verified hotline information and does not log the text of what you wrote — only that a safety response was shown.

What we log, and for how long

• The question you asked (with no identity attached) and which organizations were suggested — kept up to 90 days, then deleted automatically. We use this to see which needs the community searches for most, and where the guide falls short.
• The ZIP code you entered, if any, to measure which areas are underserved.
• If you use voice, your audio is converted to text by Google's speech service and is not stored by us.

Reports you submit

“Report a problem” reports are anonymous. We keep the organization name, the issue you selected, and any note you add — nothing about you.

Services we rely on

Conversations are processed by Google's Gemini models to generate answers; data is hosted with Supabase and served by Vercel. Each processes data only to run this service.

Questions

This service is a project of Gonzaga University's School of Business Administration with Gonzaga's Center for Community Engagement. Questions about privacy: patil@gonzaga.edu.

In an emergency call 911. For crisis support, call or text 988.